Cancellation, Refund and Return Policy

Cancellation:

Customers may cancel their bookings up to 24 hours before the scheduled pickup. Cancellations made after this time may incur a cancellation fee as outlined below:
- Before 24 hours: Full refund of the booking amount (excluding any non-refundable third-party fees).
- Within 24 hours: 50% of the booking amount will be refunded (excluding third-party fees).
- After pickup has been initiated: No refunds will be issued.

Refunds:

Refunds will be processed within 1-2 business days from the date of cancellation confirmation.
Refunds will be credited to the original payment method used during booking.
Any fees or charges levied by third-party payment gateways or banks will not be refunded.

Special Cases:

If a service failure occurs due to circumstances attributable to Joganiya Car Courier Services (e.g., failure to pick up goods without valid reason or unjustified service cancellation), a full refund of the booking amount will be issued.
If services are disrupted due to force majeure events (e.g., natural disasters, government restrictions), refunds will be issued on a case-by-case basis, depending on the nature of the disruption.

Return Policy:

In cases where goods cannot be delivered to the recipient due to reasons beyond our control (e.g., incorrect address, recipient unavailable, refusal to accept delivery), the following options are available:
1. Return to Sender:
  - The goods will be returned to the sender at the sender's cost. The return shipping charges will be calculated based on the original shipment details and must be paid by the customer before initiating the return.
2. Hold at Destination:
  - The goods may be held at our nearest facility for up to 7 days while awaiting updated delivery instructions. Additional holding fees may apply.
Joganiya Car Courier Services is not responsible for goods left unclaimed for more than 7 days. Unclaimed goods may be disposed of, and no compensation or refund will be provided in such cases.

Pricing (All India Courier Service):

- Car - 20/- Rupees Per KM

- Bike and Scooter - 5/- Rupees Per KM